TRIPS (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
TRIPS is a data-driven platform designed to support transport planning and land use decision-making by providing reliable, high-quality analytics.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information.
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We may collect the following types of personal information:
– Identity Information: Name, job title, organisation
– Contact Information: Email address, phone number
– Account Information: Login credentials, user preferences
– Usage Data: Interaction with the TRIPS platform, analytics usage, system logs
– Technical Data: IP address, browser type, device information
– Project or Survey Data: Data submitted through surveys or integrations (may include aggregated or anonymised travel behaviour data)
We do not intentionally collect sensitive information unless required and with your explicit consent.
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We collect personal information through:
– Direct interactions (e.g., account registration, contacting support)
– Use of the TRIPS platform and services
– APIs, integrations, or uploaded datasets
– Cookies and similar tracking technologies
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We collect and use your personal information to:
– Provide and operate the TRIPS platform
– Deliver analytics and reporting services
– Improve system performance and user experience
– Communicate with users regarding updates, support, or changes
– Ensure security and prevent fraud or misuse
– Comply with legal and regulatory obligations
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We may disclose personal information to:
– Service providers (e.g., cloud hosting, analytics providers)
– Professional advisers (legal, financial, technical)
– Government or regulatory authorities where required by law
– Project partners or clients (only where appropriate and typically in aggregated or de-identified form)
We do not sell personal information.
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We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures include:
– Secure cloud infrastructure
– Encryption (where applicable)
– Access controls and authentication mechanisms
– Regular monitoring and system updates
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We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
When no longer needed, personal information is securely deleted or de-identified.
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You have the right to:
– Request access to your personal information
– Request correction of inaccurate or outdated information
Requests can be made by contacting us using the details below.
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Some of our service providers may be located outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure those providers comply with privacy obligations consistent with Australian law.
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TRIPS uses cookies and similar technologies to:
– Enhance user experience
– Analyse platform usage
– Improve functionality
You can manage cookie preferences through your browser settings.
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If you believe we have breached your privacy rights, you may contact us. We will investigate and respond within a reasonable timeframe.
If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).
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We may update this Privacy Policy from time to time. The latest version will always be available on our platform.
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If you have any questions or requests regarding this Privacy Policy, please contact:
TRIPS Support Team
Email: info@tripsdatabase.com
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